Refund policy

We Only Offer Store Credit For Returns, We Do Not Offer Refunds or Exchanges.

If you are not satisfied with your purchase, simply return the items to us following the below requirements. We must receive the return items within 14 DAYS of them being marked as "delivered". Any returns received past our policy will be rejected and sent back to you at your cost. Please include a note with your name and reason for return inside the package. If you do not include this with your return, it will delay your return process.

  • Items must be returned in NEW condition meaning unworn, unwashed, scent and makeup free, and with tags still attached. This includes smoke, deodorant, and perfume scents.
  • Shoes must be returned in the original box inside of packaging to avoid damage to the shoe box during shipment. DO NOT return with tape and shipping labels stuck to shoe box. If any return items are found in above conditions they are subject to a 35% restocking fee OR subject to you paying the shipping for them to be returned.
  • Items not eligible for return: All Jewelry, Food, Accessories, Bodysuits, Undergarments like Bralettes, Bras, etc, Anything purchased from the Clearance Collection, Anything marked over 25% Off, Monthly Themed Box Items, Grab Bag items, and All Black Friday and Cyber Monday Deals.
  • **Swimsuits ARE returnable within the standard 14 day time window if and only if they follow the above guidelines AND any plastic liners are still attached**

How to Return Items:

-We do not issue prepaid return labels, you will be responsible for the return costs. Please include a slip with your name and reason for return in the package. We strongly recommend that you insure your return in case the package is lost in delivery as we are NOT responsible for lost returns until they are marked as "delivered" to us.

RETURN ADDRESS:
Attn: Returns
6682 N Farm Road 227
Strafford, MO 65757


Store Credit
-Please allow up to 48 hours after we receive return to receive your store credit.

HOW TO USE CREDIT:
Comment Sold/App credit can be applied at checkout by checking the box.

Damaged/Defective Items:
If you believe you have received a defective item we must be notified within 3 days of delivery confirmation date, otherwise it is considered wear and tear, NO EXCEPTIONS. Please email us at face2soulbeauty@gmail.com or message our Face 2 Soul Beauty Facebook Page with pictures of the defect and order number.

Refunds will ONLY be issued for damaged/defective items, all other returns are issued store credit.

We DO NOT offer exchanges. Original shipping fees are non-refundable.